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Diabetes pathway coordinator

NHS AfC: Band 4

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Fixed term: 12 months
Hours
  • Full time
  • Job share
  • Flexible working
  • Compressed hours
37.5 hours per week
Job ref
ECS - Diabetes
Site
Forest Road Primary Care Centre
Town
London
Salary
£26,447 - £28,780 pa inclusive of HCAS
Salary period
Yearly
Closing
06/12/2021 23:59
Interview date
17/12/2021
Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) provides healthcare services locally, regionally and nationally. We serve a population of 1.2 million, employ more than 3,300 staff, and operate from over 20 main sites in the community. As a multiple award winning Trust we provide mental health services for young people, adults and older people, and have a full range of child and adult community health services in Enfield. Our North London Forensic Service treats and cares for people in the criminal justice system who have mental health conditions. We also provide one of the largest eating disorders services in England, as well as drug and alcohol services, and mental health liaison services at Barnet Hospital and the North Middlesex University Hospital.

Job overview

If you are looking for your next challenge then look no further, an exciting opportunity has arisen to join a dynamic Community Diabetes team serving the London Borough of Enfield.

We are looking for someone with skills and experience of a Pathway Coordinator with interest in improving access to our diabetes service  to join our team.

Diabetes care is provided to patients in the form of structured education, in community-based clinics and in their own homes throughout the London Borough of Enfield.

You will be a key member of the Community Diabetes team, responsible for coordinating the patient care pathway and leading diabetes administration. The team has close liaison with the local secondary care providers and primary care with the aim of providing a seamless journey for the diabetes patients.

Interview date:16th December 2021

Main duties of the job

The Diabetes Pathway Coordinator will lead on the tracking of pathways of patients in the diabetes service by working closely with the diabetes administrators and diabetes specialist nurses, senior management, internal and external agencies. They will be expected to deliver high quality administrative, clerical and reception service for patients and their carers who access the Trust services. The post holder will monitor the service target and ensure that it is aligned with clinic appointment for the service. They will be expected to review the weekly service performance report, action and provide weekly service productivity report . They will work with the diabetes admin to book clinic appointments to ensure patients receive treatment as soon as possible.

The post holder is responsible for supporting the functioning of the diabetes service on a day-to day operational basis. You will be required to use your initiative in all aspects of secretarial, administration and efficiently prioritize work and meet deadlines, as the service requires.

Working for our organisation

Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) provides healthcare services locally, regionally and nationally. We serve a population of 1.2 million, employ more than 3,300 staff, and operate from over 20 main sites in the community. As a multiple award winning Trust we provide mental health services for young people, adults and older people, and have a full range of child and adult community health services in Enfield. 

Enfield Community Services is part of Barnet Enfield & Haringey Mental Health NHS Trust and are focused on community health services.

The Trust is dedicated to supporting services and individuals to develop with opportunities to work in an integrated way to deliver high quality care.

Detailed job description and main responsibilities

Please kindly refer to the job description and person specification that is attached to the vacancy profile.

Person specification

Education and Qualifications

Essential criteria
  • NVQ3 or equivalent or relevant practical experience
  • Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
  • IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
Desirable criteria
  • Customer services qualification/training

Experience and Knowledge

Essential criteria
  • • Full range of administrative procedures, software programmes
  • • Relevant Trust policies and procedures
  • • Working in a community clinics
  • • Working in a team
  • • Handling confidential and sensitive information in accordance with the Data Protection Act
  • • Managing busy workload and conflicting priorities
Desirable criteria
  • Previous NHS or healthcare experienced
  • • Supervision of at least one member of staff

skills and attributes

Essential criteria
  • Demonstrate use of IT packages including Microsoft Word, Outlook, Excel and Powerpoint Rio
  • • Excellent verbal and written communication
  • • Keyboard skills to ensure accuracy, speed and optimum use of functions
  • • Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi disciplinary staff
  • • Ability to work both autonomously and in a team Ability to deal with difficult service users and challenging situations
  • • Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
  • • Ability to follow complex protocols and feedback to senior staff as appropriate
  • • Organisational and time management skills to meet deadlines
  • • Possess a ‘can do’ attitude, with a flexible approach to work and the ability to cope with changing demands
  • • Use of VDU • Must be able to work from a desk environment for extended periods
Apprenticeships logoNo smoking policyPositive about disabled peopleMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - GoodDisability confident committed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nneka Agbasi
Job title
Diabetes Nurse Specialist & Team Lead
Email address
nnekaagbasi@nhs.net
Telephone number
02087023083
NHS Choices

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